-There is an additional fee for a copy of your medical records. Additional fees for preparation time for reports, forms or documents required by your insurance company or any other party (given with your written consent), other than those normally kept as part of your client record, will apply.
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-Additional fees will also apply for clinical consultations with other treatment (or legal) providers and will only be conducted with your written consent. A fee schedule for the aforementioned Additional Fees can be found in the Client Intake Form.  

-Payment Information:   I currently only accept online payments.  I will keep a credit card number on file that will be charged for teletherapy sessions.  In the event of "no-show" appointments or late cancellations (see cancellation policy below), or for accounts delinquent more than 30 days. Accounts not paid within 15 days of the date of the invoice are subject to a .83% monthly finance charge. Any account more than 90 days delinquent will be turned over to an attorney whom I retain to collect fees from former clients who have behaved with me in a financially unsavory or irresponsible manner.  

-Cancellation Policy   I require 24 hours notice if you wish to cancel an appointment. Please understand that by scheduling an appointment, you will have reserved an hour (or more, as scheduled) of my clinical time. If you do not show up for your scheduled appointment, or if you do not notify me at least 24 hours in advance of your scheduled appointment, you will be required to pay the full cost of the treatment as booked before another appointment will be scheduled.                    
 

Consumer Information & Rights: How to Request Your Health Care Records. You have the right to request access to your mental health and counseling records. To request your records from this practice: 1. Submit a written request to: Ruben Vasquez, M.Ed., LPC/ Blue Tree Counseling, PLLC 2.Include your full name, date of birth, contact information, and a description of the records you are requesting. 3. Send your request by email to: rubenvasquez@bluetreecounselingpllc.com

Records Contact: Ruben Vasquez, Phone: (956) 596-0852, Requests are processed in accordance with Texas law.

How to Contact the Council

Licensed Professional Counselors in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC).

You may contact the Council with questions or concerns regarding a licensed professional counselor:

Texas Behavioral Health Executive Council – Contact Us:
https://bhec.texas.gov/contact-us/

How to File a Consumer Complaint

If you wish to file a consumer complaint, you may do so with the Office of the Attorney General of Texas.

Office of the Attorney General – Consumer Protection Division:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Posting Requirements

This notice is provided in compliance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105 and is posted:

• On this website, and

• At this facility in a location visible to consumers.